One of the questions I get asked most frequently is “why should I outsource my email. If I keep it on site, I have more control over it”. While this is true to a degree, let me explain why you might want to consider using a hosting company, such as Robson Communications to host your email.

Email is a big part of any company’s infrastructure. In order for a company to be successful, it is critical that they manage their resources and focus on what they do best….that is, running their company. If a company can minimize their expenses and maximize their efforts in doing what they do best, they can reduce costs and free up staff for other tasks related to running the business.

Microsoft Exchange is the most popular mail server platform in the industry. It also has the reputation for being rather complex. Smaller companies have the ability to consolidate the entire organizations email onto a single server, although this can be risky because of security and reliability issues. There are also performance problems that can arise in a single server environment as well as scalability issues and a lack of redundancy in case of failure.

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It’s simple, who doesn’t love great customer service. How often do we hear, it’s not a problem and I’ll take care of it for you. The simple things that make all the difference in providing great customer service are missed and you the client end up paying the price. Ask yourself, when was the last time you were blown away by someone who was in a customer service roll who was just doing their job?

It’s this approach to customer service that makes Robson Communications Inc. different, and why we have over a 99% client retention rate. Taking care of our clients is the driving factor of our success, and we don’t take it lightly.

So the next time you find yourself in a position to evaluate your current managed and dedicated hosting provider; ask yourself, do you think they’ve gone the extra mile at making sure you and your business are being taken care of?

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